FAQ
Frequently Asked Questions
Orders & Returns
What is your delivery timeframe?
In Switzerland:
– Standard: 1–2 business days
– Express: 24 hours
In Europe: 3–7 business days
Do you ship internationally?
Yes, in most European Union countries. Delivery times vary depending on customs.
How much does delivery cost?
Shipping costs are calculated automatically based on:
– country
– shipping method
– order amount
Free shipping on orders over
- CHF 99 (CH)
- CHF 150 (EU).
My tracking isn't updating, what should I do?
Carriers may take 12–48 hours to update scans.
If there is no change after 72 hours: support@moto-marketing.ch
My parcel is late, what should I do?
Delays may be caused by the carrier, peak periods, or customs.
Contact us if your package exceeds the stated delivery time.
My item doesn't fit, can I return it?
Yes, within 14 days, if:
– unworn
– clean
– with tags
– in the original packaging
Are returns free?
Returns are at the customer's expense, unless the error is ours.
Frequently Asked Questions
Products & Sizes
How do I choose my size?
See our size guides on the product pages or contact support for a personalized recommendation.
Are your products authentic?
Yes. Moto Marketing SA is the importer and official reseller of the brands presented.
Are motocross protective gear approved?
Do boots/jerseys/helmets often come back in small or large sizes?
It depends on the brand.
We specify each case in the product descriptions.
Frequently Asked Questions
Availability & Stock
A product is out of stock, will it be back in stock?
Yes, for most brands.
You can activate the back in stock notification on the product page.
Do you have all the stock in Switzerland?
Frequently Asked Questions
Payments
What payment methods do you accept?
– Bank card
– TWINT
– Apple Pay
– Google Pay
- Klarna
Can I pay in installments?
You can pay for your order in installments with Klarna. Simply select the Klarna option at checkout (offer subject to conditions and approval by Klarna).
Frequently Asked Questions
Guarantees & Maintenance
Are the products guaranteed?
Yes, according to the manufacturer's warranty.
Contact us with photos: support@moto-marketing.ch
How do I maintain my equipment?
– Jerseys/pants: wash at 30°C, do not tumble dry
– Helmets: clean the foam by hand
– Glasses: wash the lens with clean water only
Frequently Asked Questions
Orders & Support
Can I modify or cancel my order?
Yes, if it hasn't been shipped yet.
Write to us immediately.
Can I change my delivery address?
Yes, as long as the package hasn't been shipped.
I have not received my order confirmation.
Check your spam folder.
If there's nothing there: support@moto-marketing.ch
How long does it take for customer service to respond?
Frequently Asked Questions
Shop & Business
Where are you located?
Nonceruz 4, 2732 Reconvilier, Switzerland.
Do you offer in-store pickup?
Yes, it's possible. Please contact our support team at support@moto-marketing.ch for more information.
