Privacy Policy

Last updated: November 1, 2025

1. Introduction

Moto Marketing SA operates the online store moto-marketing.ch (hereinafter "the Store"). This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, place an order, or contact us.

Moto Marketing SA is responsible for processing your data within the meaning of the Swiss Federal Act on Data Protection (nFADP) and, where applicable, the General Data Protection Regulation (GDPR).

By using our Store, you agree to this Policy.

2. Data Controller

Moto Marketing SA
Nonceruz 4
2732 Reconvilier - Switzerland
support@moto-marketing.ch

3. Data We Collect

We collect the following categories of data:

✦ Data Voluntarily Provided by the Customer

  • First Name, Last Name
  • Postal Address
  • Email Address
  • Phone Number
  • Delivery Information
  • Order History
  • Customer Accounts (Logins, Preferences)

✦ Automatic Data (via Browsing)

  • IP Address
  • Device Type
  • Website Browsing Data
  • Cookies and Similar Technologies (Shopify / Google / Meta)

✦ Data from Payment

We do not store any credit card information.

Payments are processed by:

  • Shopify Payments
  • TWINT
  • Apple Pay
  • Google Pay

These services encrypt and process your data securely.

4. Purposes of Processing

We use your data to:

  • process your orders and payments
  • manage delivery and customer service
  • communicate with you (emails, notifications)
  • improve the user experience
  • personalize recommendations
  • prevent fraud
  • comply with our legal and tax obligations

5. Marketing and Communications

With your consent, we may send you:

  • newsletters
  • special offers
  • promotions
  • new product information

You can unsubscribe at any time via our emails.

6. Cookies and Similar Technologies

Our Store uses cookies to:

  • ensure the proper functioning of the site
  • analyze visits (Google Analytics, Shopify Analytics)
  • optimize performance
  • measure advertising effectiveness (Meta, Google, TikTok Ads)

You can change your preferences in your browser settings or refuse certain non-essential cookies.

7. Data Sharing

We never sell your data.

Your information may only be shared with:

✔ Partners necessary for the performance of the contract

  • Shopify (store hosting)
  • Payment providers
  • Carriers (Post CH, DHL, etc.)
  • Logistics providers

✔ Analytics partners

  • Google Analytics
  • Meta / TikTok
  • Advertising services

✔ Legal obligations

We share your data if required by law or authority.

No data transfers take place outside of this frame.

8. Storage and Security

We use Shopify's secure infrastructure, which complies with:

  • PCI DSS
  • GDPR
  • International Security Standards

Your data is stored on secure servers, protected against unauthorized access.

9. Data Retention

We retain your data:

  • for as long as necessary to provide our services
  • in accordance with Swiss accounting requirements (10 years)
  • or until you request deletion, if legally possible

10. Your Rights

Under Swiss law and the GDPR, you have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to data portability (EU)
  • Right to object (marketing)

To exercise your rights: support@moto-marketing.ch

11. International Transfers

Some data may be transferred outside of Switzerland/the EU via Shopify or our service providers. These transfers comply with legal safeguards (standard contractual clauses, data protection agreements).

12. Changes to this Policy

We may update this Policy at any time. Changes will be posted on this page with their effective date.

13. Contact

For any questions:

support@moto-marketing.ch
Moto Marketing SA
Nonceruz 4
2732 Reconvilier - Switzerland