Return and refund policy

Last updated: November 1, 2025

We have a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • be in its original condition
  • not have been worn or used
  • be clean, odorless, and free of marks
  • have all tags attached
  • be returned in the original packaging
  • include proof of purchase

    • Return shipping costs are the responsibility of the customer, unless the return is due to a shipping error on our part.

    To request a return, please contact us at :
    support@moto-marketing.ch

    Returns must be sent to the following address:
    Moto Marketing SA, Nonceruz 4, 2732 Reconvilier - Switzerland

    No returns should be sent without prior authorization.
    Unannounced returns will not be accepted.

    Damage and Problems

    Please inspect your order upon receipt and contact us immediately if the item is:

    • defective
    • damaged
    • incorrect

    so that we can assess the situation and resolve it.

    quickly.

    Exceptions / Non-Returnable Items

    For hygiene or safety reasons, the following items cannot be returned:

    • Technical underwear
    • Socks
    • Skin-contact protective clothing
    • Electronic components
    • Special order products
    • Personalized items
    • Final sale items (“non-returnable” indicated on the product page)
    • Gift cards

    Please feel free to contact us with any questions regarding a specific item.

    Exchanges

    To quickly receive a different style or size:

    1. Return the original item
    2. Place a new order

    Direct exchanges are not guaranteed and are subject to stock availability.

    Right of withdrawal (European Union)

    If your order is shipped within the EU, you have a legal right of withdrawal of 14 days without needing to provide a reason. Items must be returned in new, unworn condition, with tags and original packaging.

    Refunds

    After receiving and inspecting the return, we will inform you whether the refund has been accepted or refused.

    If accepted:

    • The refund will be issued to the original payment method.
    • Within 3 to 10 business days.
    • The initial shipping costs are not refunded.

    In case of an error on our part, the return shipping and initial shipping costs will be fully refunded.

    If more than 15 business days have passed without a refund, please contact us at:
    support@moto-marketing.ch

    Non-receipt of a package / refusal / package not collected

    Packages not collected or refused without valid reason will result in a deduction of:

    - the actual return shipping costs charged by the carrier